SUPPORTING LOCAL GOVERNMENTS
"One of the positives of having Subnet as our provider of choice has been their detailed and thorough level of communication, they let all staff know where they are with specific job requests. This is a key thing for us as it helps manage efficiency.”
Karyn Burton, Manager (Corporate Services), Berri Barmera Council
The Berri Barmera Council is a local government body that provides council services to residents in eight towns in the Riverland region: Berri, Barmera, Glossop, Monash, Cobdogla, Loveday, Winkie and Overland Corner. The council has 69 employees dedicated to efficiently and reliably delivering services like waste management, employment services and public health. Subnet has been working with the Berri Barmera Council for 12 months; our Berri located Systems Engineer supports the council with all their ICT needs with the help of our solution consultant, engineers and account managers.
Previously, the Berri Barmera council shared ICT resources with the Loxton Waikerie and Renmark Paringa councils as part of an alliance called G3. Aging hardware and infrastructure made it difficult to perform updates and maintain data security. Hosts and storage were not receiving regular patching, with warranties for the server hardware and storage having expired months prior. Consequently, resources were strained and ineffectively allocated.
Due to the age of the hosts; CPU, memory and storage resources were underperforming. The virtual servers were starved of resources which affected the performance of the ICT systems; thus, staff were unhappy with their ICT environment. The telephony systems were hosted on an aging physical server resulting in reduced reliability and usability at the Berri Visitors Centre and Community Centre.
As the council didn’t have an onsite ICT resource, backups were outdated, untimely and impacted staff productivity. Not having a local ICT service provider meant that routine maintenance did not frequently occur. It often took up to 3 hours for engineers to arrive on-site; additionally, callouts proved costly when travel costs were considered. As a result, the council was looking to cost-effectively manage their ICT services while providing a foundation for their strategic 5-year goals.
The Subnet Solution:
Subnets’ consulting team completed an initial on-site ICT Health Check to understand how the environment, business plans, existing staff and systems affected the reliability, uptime, security and sustainability of the infrastructure.