SUPPORTING LOCAL NOT-FOR-PROFITS
“Subnet is Zoos SA’s trusted partner in Information Technology. The team ensure that our systems are operating effectively and sufficiently to meet the demands of our business 24 hours a day, every day of the year.”
– David Ball, IT Manager, Zoos SA
Zoos SA, a not-for-profit conservation charity with more than 45 000 members, supports animal welfare and conservation initiatives in South Australia by operating Adelaide and Monarto Zoos. The core business activities the organisation focuses on include zoo visits and educational opportunities; over the years these have grown to become more interactive, diverse and adaptive.
Zoos SA continues to deliver on their commitment to protecting wildlife through world-class zoo standards coupled with local and global efforts to save species. Their success is due to unique creativity, innovation and continuous improvement. Thanks to their partners, sponsors and donors – the zoo continues to increase their capacity and efficiently execute their conservation goals.
As a long-term corporate partner of Zoos SA since 2010 and the managed services provider of choice since 2012, Subnet has developed a deep understanding of their long and short-term organisational goals through expertly delivering various projects and ICT solutions over the years.
In 2016, the Zoos SA team found themselves in desperate need of on-site ICT support after the previous manager’s 6-month term ended without a replacement start. Unfortunately, with the IT systems getting close to the end of their productive life and warranties expiring, the environment was reaching the limits of its computing power, capacity and the staff found them under-performing. Compounding these issues, a newly introduced ticketing system was proving challenging for the Zoos SA staff.
The Subnet Solution:
Subnet was called in to provide our Virtual IT Manager service as a stop-gap measure until a full time IT manager was able to start. A senior engineer was immediately dispatched to deliver the on-site weekly support and assistance. As part of Subnet’s commitment to helping our Zoos SA family, our Managing Director Brett Lodge was involved in the hiring process for the next IT Manager. He sat on the interview panel and was able to provide an ICT specific hiring skill set to assist the zoo in hiring the right person for the job. In the meantime, our engineers managed to secure a few in-between measures in place to ensure business continuity before the chosen IT Manager, David Ball, was set to start in January 2017. The Zoos family were happy with their virtual IT Manager as he helped to stabilise their ICT environment efficiently.