Managed Services For Aged Care Providers
“Subnet has provided me with confidence and reliability. They are easy to access, and I trust that whatever tasks or projects we give them will be done. Subnet’s help-desk is very helpful to us due to their ability to speak in layman’s terms. They very rarely get technical and are always happy to assist. This is very important as it encourages us to ring them when
we need tech support”
– Sally Goff, Finance & IT Manager, St Paul's Lutheran Homes
St. Paul’s Lutheran Homes is a public, not-for-profit Christian organisation located in Hahndorf, South Australia. The residential care facility, situated in the scenic Adelaide Hills, has a secure dementia unit, chapel and internal courtyards. The Adelaide Hills are approximately a 30- minute drive from the city which makes St Paul’s the preferred choice for residents and families looking for a calm and relaxed lifestyle.
All residents are provided individual rooms with ensuites and dedicated couple rooms for those who live together. The facility prides itself on their excellent level of care and service, and the ability to meet the needs of all residents whether permanent or in respite.
Since 2013, Subnet has been the St Paul’s Lutheran Homes managed services provider of choice. Over the years, our team has developed a deep understanding of their long and short-term organisational goals and requirements. We have expertly delivered various projects and ICT solutions to help their staff provide better care and services to their residents. Through understanding their mission and passion for their residents, we have been able to explore ways in which we can help St Paul’s become more technologically efficient.
Since Subnet took over as St Paul’s managed services provider in 2013, the facility has increased its capacity to 80 beds; as a result, the level of IT support the residents and staff received had to reflect this growth. An increase in the size of the facility called for an increase in its technological requirements and resources. Throughout their expansion process, St Paul’s also had to keep all their ICT systems running. Subnet formulated a strategy that was in line with the allocated budget and circumstances.