SUPPORTING LOCAL GOVERNMENTS
"Subnet stabilised our ICT network and helped us to deliver our services in a more streamlined manner. Communication has been excellent; the Subnet team are very easy to access and promptly respond to issues and escalate them within a reasonable time – they’re great.”
Nathan Wishart, Chief Finance Officer, District Council of Loxton Waikerie
The District Council of Loxton Waikerie is a local government body delivering 80 distinct services to the local community. The council has 102 full-time, part-time and casual staff, focused on delivering services most effectively while remaining relevant to the community. Subnet has been working with the District Council of Loxton Waikerie for 12 months, providing them with a comprehensive range of ICT solutions to help them best meet their technology efficiency goals.
The District Council of Loxton Waikerie are part of an alliance called the Riverland G3; other members include the Berri Barmera and Renmark Paringa councils. The Loxton Waikerie hosts located onsite had not been receiving frequent patching with several critical patch packages outstanding. Neither of the Lenovo hosts nor the IBM SAN had received patching since installation.
Patches are essential to remediate software bugs, address stability issues and security vulnerabilities. By not performing frequent patching, the council were susceptible to severe technical issues and potential security breaches.
In addition, their existing support contract did not cover the council's voice solution based on a Cisco UC BE6k physical appliance located at the Loxton Civic Centre. Although the telephony solution was proving to be useful, staff and elected members wanted to have access to more comprehensive video conferencing. Lastly, no backup methodology or systems were in place for the Cisco voice system.
The District Council of Loxton Waikerie Chief Finance Officer recognised that all of their technological challenges were impacting their delivery of core services to their constituents. Although the council acknowledged that other local companies could provide them with a level of ICT assistance, they questioned their capability to deliver managed services that met their requirements or their ability to provide the skillset of a more experienced solutions provider like Subnet. As a result, Subnet was invited to take over as the council’s managed services provider of choice.